Fireplaces Brands Portfolio Service

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Fireplaces Brands Start a project Service call Portfolio 705-943-4141

Back to basswoodinc.caA Basswood Inc. line2027 Season's Portfolio

Gas Wood Stoves Wood inserts Gas inserts Electric Surrounds Outdoor Brands Service

Fireplaces

Book a service call

Pilot out, fan rattling, won’t light, annual clean, or a WETT inspection — send the unit details so the right technician shows up.

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If you smell gas, leave the house and call your gas utility first. Then call us at 705-943-4141. This form is not an emergency dispatch.

This form goes to fire@basswoodinc.ca. Brand, model, and a photo of the rating plate get the right parts on the truck. Service calls are by appointment.

Leave blank

Full name *

Phone *

Email *

Preferred contact

Township or municipality *

Service address *

Access notes

Unit type *

Fuel *

Brand / manufacturer *

Model numberOn the rating plate — usually inside the control door.

Serial number

Approx. age

Who installed it

Last serviced

What do you need? *

Won’t light / start Pilot or ignition out Burns then shuts down Fan noise or no fan Smoke into the room Glass, soot, or smell Remote / thermostat / wall switch Annual service or tune-up WETT inspection Chimney / flue Red tag from a gas tech or utility Other

When did it start?

Error code if you have one

Urgency *

Preferred window

Can the unit stay off until we get there?

Notes

Photos of the unit and the rating plateFull unit, rating plate close-up, control or remote, chimney cap if relevant, any error light or red tag. If the upload fails, text photos to 705-943-4141 or email fire@basswoodinc.ca.

We read it at the yard and follow up from fire@basswoodinc.ca to book the visit.

Call 705-943-4141

What we need on the truck

Brand and model — even a guess helps.
A photo of the rating plate if you can open the control door.
What it is doing, and whether it can stay off.

Need a new unit instead?

If this is a replacement or a new chase, use the project form.

We service units we sold and most we did not — wood, gas, and propane on the Algoma corridor.

Basswood Fireplaces. Wood, gas, and outdoor fire from Huron Shores, Ontario — specified, installed, and serviced with the masonry around them.

Basswood Fireplaces
A division of Basswood Inc.
1413 Basswood Lake Road, Huron Shores, ON P0R 1L0

705-943-4141
fire@basswoodinc.ca

By appointment. Call or text 705-943-4141.

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Basswood Excavation Inc. · trade name Basswood Inc. Basswood Fireplaces is a division of Basswood Inc. We spec these lines. Other retailers may carry the same makers.

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